FAQ

Can CPB help with building my new house, or my renovation?

Yes, of course, CPB is highly experienced in construction plumbing! Browse our construction page to learn more.

What is a “Dispatch fee + upfront pricing” system?

When requesting our services, you will have to pay the dispatch fee over the phone to get our plumber onsite. The plumber will investigate your issue, tailor a solution, and give you an upfront price before commencing the works. 

If you agree with the price and the scope, they will proceed to repairs immediately. The invoice will then be issued on completion and payment processing with the plumber onsite before leaving.

Do you offer free quotes?

Unfortunately, the offer of a free quote is not sustainable for our professional tradespeople who have spent years dedicated to their skillset.

In order to deliver accurate quotes and provide quality information, we have a dispatch fee. As you are charged for the dispatch fee, the quote and its content will be your property to keep.  Having this useful piece of information about the process and price isn’t money lost. Being informed is a necessary first step for your repairs/improvement/new installation. The quote will be all yours to use if you wish to compare your options or if you need it for insurance etc.

Can I have a quote over the phone if one of your plumbers has attended my property before?

We cannot commit to a price over the phone as there are just too many variables. 

However, if you want to stay on top of things and get the best value out of your dispatched visit, we suggest that you go ahead with the proposed free inspection of your property. This gives you time to ask our helpful plumbers for an instant quote on repairs suggested.

What’s a Free complimentary full inspection of my property?

With every visit, our plumbers will offer a free inspection of your property. Aided by their checklists, they will check on your plumbing and will pick up on any undetected issues. They will walk you through the potential problems, their importance, timeframe to be fixed, pricing and more.

How are CPB rates situated within the board price range of the plumbing maintenance in Sydney?

We thieve to offer the best value for our services. Our services are of premium quality, and our prices are consistently in accordance with industry standards.

How do I book?

Phone 1300 655 895

Our office team will guide you through the quick and easy steps to get your plumbing issues sorted quickly.

How / when do I pay?

You will have to pay the dispatch fee over the phone to get our plumber onsite. The plumber will investigate your issue, tailor a solution, and give you an upfront price before commencing the works. If you agree with the price and the scope, they will proceed to repairs immediately. The invoice will then be issued on completion and payment processing with the plumber onsite before leaving.

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